What should be included in the customer support for CEDIA Gateway users to improve their experience?

Including comprehensive user guides in customer support for CEDIA Gateway users greatly enhances their experience by providing essential resources that empower them to navigate and utilize the product effectively. Well-structured user guides can help customers understand the system's features, troubleshooting techniques, and best practices for configuration and use. This type of documentation serves as a reference point for users, allowing them to refresh their knowledge or resolve issues independently, which ultimately leads to increased satisfaction and productivity.

On the other hand, while advanced coding sessions may attract a specific segment of users, they may not be necessary or applicable to the general audience using the CEDIA Gateway. Frequent promotional discounts could incentivize purchases but do not directly contribute to improving the user experience post-purchase. Virtual reality demonstrations, although innovative, may not be as practical or accessible for all users compared to straightforward, written guides that users can consult at any time. Therefore, providing comprehensive user guides is a foundational element of effective customer support that directly impacts users' ability to engage with and benefit from the product.